Customer Kudos

Steve G. Sheetz, Chairman - Sheetz
“The Sheetz organization is built on the premise of total customer satisfaction, a premise that has always been evident at the Blair Companies as well.  Blair’s ability to grow with the changing needs of our organization has enabled us to continually improve the appearance of our stores.  From the gas canopy awnings, to the store front signs and fixtures, to the miles of interior neon Blair has installed, your company’s commitment to quality has always come through.”

Peter Ferri, Vice President of Construction - GNC
"When you have a 3,000 store retrofit, Blair Sign Company's dependability, communications and on-time performance is unmatched in the industry."

Howard Hartenstein, Re-Image Design Manager - BP Global Alliance
“I wanted to take a moment to tell you how much I have enjoyed working with your company the past few years.  Of the various companies that have been involved in our program, Blair has been a leader in providing innovative products, high quality design documents, flexible engineering solutions, and competent customer service.  Your company was able to provide these things and maintain an outstanding positive attitude and a high degree of professionalism.

Your engineering support staff and key contact personnel are able to discuss issues at a high level and move swiftly to implement the results of those discussions.  Blair has provided the Global Alliance with a thorough set of engineering documents, complete with all the technical details needed to support the product in the field.  Your products have consistently been built to specifications.  And in those few cases where first generation issues did occur, Blair quickly addressed all issues, standing behind the products 100%.

Of the vendors in our program, Blair has far exceeded its closest competitor, in delivering materials on time, at agreed upon costs, and in supporting its products after they have shipped.  The services provided have been friendly and professional. I would look forward to working with Blair again in the future.”

Jack Allard - BP Global Sourcing Manager
“I wanted to thank you for all of your support and efforts over the course of this year. Your team played a significant role in the delivery of:

• Over 50 new BP Connect stores in the US and Europe
• The re-imaging of over 4000 sites in the US and 500 sites in Europe
• Providing materials or services for three separate retail brands
• Work on 5 continents

The list goes on and I could talk for quite some time on the challenges you faced to deliver each of the above bullets. Please pass on my thanks to everyone in your teams who helped with the BP programs and projects.”

Larry Wigger, US Procurement Manager - BP Global Alliance
I know I have thanked you for this informally, but again, I am really impressed with Blair Sign's level of service and speed of response on this custom sign order.  If I recall correctly, we did not even know of the need for this sign (due to an alternate supplier issue), until end-of-day Monday February 24th.  Furthermore, we did not fully clarify the design on the order, until end-of-day Friday, February 28th.  Yet Blair Sign managed to fabricate and ship this custom MID sign on Wednesday March 5th! I eagerly anticipate the next opportunity for Blair to exceed my expectations!

Matthew P. Case, Project Manager - Cosi, Inc.
“I wanted to express my gratitude and great esteem for the team at Blair Fixtures & Millwork. I have been in construction for close to 20 years now. I have at times bet a four to six hour wild goose chase against getting the job done. I would always bet on Blair. Your team understands and exemplifies the concept of customer service. They have always met or exceeded my expectations as a customer. Thank you once again to you and the fine team you have assembled."

Frank Marsico, Construction Manager, Cingular / AT&T Wireless
“Lora Lee is doing a great job, especially on following up.  Scott has been a tremendous help with everything.  I know that if I run into a pinch I can count on all your help.”

George Stringer, CPM Director, Sprint Re-branding Program – Sprint / Nextel
“As we come to the conclusion of the first 2000 locations for the Sprint re-branding program, I find it appropriate to express my thanks for your team’s current and continuing dedication.  Jones Lang LaSalle received a 4.54/5.00 on our last client satisfaction survey.  While in itself a significant achievement, the score was supplemented with a note stating that it was the ‘highest score given to any Sprint contractor’.   I am extremely proud of Blair’s contributions, which were integral to our success.  As an organization, your ability to flex and change has resulted in a history of working in a manner that I prefer.  I am fully confident that you and your organization will be equally supportive as we re-brand Sprint’s exclusive and non-exclusive portfolios.”

Andrea Bunch, Project Manager, Development Services – Sprint / Nextel
“We're blowing away the competition so far with both the best percentage and total number of installs.  Keep up the great work!”

“I've been reviewing our numbers and we are doing really well.  Our team has the highest percentage of LL submittals and approvals, as well as, permit requests and approvals.  I know how hard you're working and I, as well as the rest of the JLL and Sprint team, really appreciate it.  Keep up the good work.”

Vicky Alsaker - Sprint Reimage Program Leader
Awesome Job!  Thanks to all for a tremendous effort.  Our client is Thrilled.

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